Fresh from the press of T Printers, managed by my old pal Charles, I receive my copy of ‘Putting People First’ second book authored by the Mauritian born Canadian Kin Tue-Fee.
I went through the book the last day and found it to be an easy to read compendium of elements that any manager and any entrepreneur should have. As far as I am concerned the content is not new, but the book is handy and worthwhile buying as it provides the owner the possibility of having at hand in the same document the essentials of managerial and leadership knowledge to perform in a work environment. I understand the book may serve as a memo of Kin Tue-Fee’s lectures and courses.
I had the privilege of meeting Kin on several occasions on his visits to the island. I recall vividly his address to the Rotary Club and his gift presentation to the Toastmasters club of Port Louis. Kin is a seasoned speaker and conducts seminars across the world.
Kin Tue-Fee was born in the beautiful tropical island of Mauritius. He now lives in Ottawa, Canada with his wife and three children.
Kin’s interest in the field of personal and professional management and development goes back about thirty years. In the pursuit of his self-enhancement, he has attended numerous conferences, seminars and workshops on management and leadership topics. In 1997, he published his first book: Become your best – Principles of personal management and development.
As an executive in the public service of Canada, he has acquired a wealth of experience and knowledge that he wants to share with supervisors, managers and leaders who are ready and willing to put people first and make the most of their employees’ potential. He spent the last ten years researching, studying, experimenting to prepare and write his first book. His second book, just published, is entitled “Putting People First.”
As a coach and an educator, he intends to introduce this fascinating concept of putting people first to as many supervisors, managers and leaders as possible with respect, empathy and love.
I congratulate Kin for the work he has to put in for the production of the book bearing in mind that he is himself the Publisher, thus taking the challenge and burden of ensuring the success of the sales and marketing of the book. It is with great pride that I am introducing this publication to you my blog readers and recommend you to buy this Canadian product printed in Mauritius.
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Table of Contents |
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Introduction |
2 |
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PART I – UNDERSTANDING THE PRACTICE OF MANAGEMENT |
5 |
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1. |
ESTABLISH YOURSELF AS AN EFFECTIVE MANAGER. |
6 |
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Essential Prerequisites of a Successful Manager |
6 |
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Positive Mental Attitude (PMA) |
6 |
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Importance of Self-Esteem |
7 |
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Know your Mandate and Understand your Role |
8 |
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Take Charge and Accept your Responsibilities |
9 |
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Earn Respect and Trust – Attain Acceptance |
11 |
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2. |
UNDERSTANDING NEEDS AND PERSONALITIES |
14 |
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Knowing and Respecting People’s Needs |
14 |
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The Four Types of Personalities |
14 |
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Developing Staff Relationships |
16 |
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Understanding your Managerial Style |
19 |
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Promoting diversity |
20 |
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3. |
IMPROVING RESULTS THROUGH WORK PLANNING |
23 |
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Planning your Strategy |
23 |
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Setting and Achieving Objectives |
24 |
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Developing Work plans |
26 |
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4. |
MANAGING YOUR TIME |
27 |
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Setting Priorities |
27 |
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Eradicating Time Wasters |
28 |
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Effective Paperwork |
29 |
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PART II – ACQUIRING INTERPERSONAL SKILLS |
31 |
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5. |
DELEGATION SKILLS |
32 |
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Benefits and Obstacles of Delegation |
32 |
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Strategies for Delegation |
33 |
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Supervising, Monitoring and the Follow-Up |
35 |
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Unexpected Results – What do you do? |
36 |
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6. |
INTERPERSONAL COMMUNICATION SKILLS |
38 |
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Get your Message across to Ensure Understanding |
38 |
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Speak with Clarity |
39 |
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Reduce Defensiveness in the Listener |
41 |
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Improve your Listening Skills |
41 |
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Knowing how to Give Feedback |
44 |
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Negotiation Skills |
45 |
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7. |
LEADERSHIP |
49 |
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How Management Differs from Leadership |
49 |
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Qualities of a Good Leader |
52 |
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Leadership in the 21st century |
53 |
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Being a Leader at Work |
55 |
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Maximizing your Leadership Potential |
57 |
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8. |
EFFECTIVE PROBLEM SOLVING |
60 |
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Identifying Problems |
60 |
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Problem Solving Techniques |
60 |
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Win/Win Solutions |
62 |
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PART III – MANAGING PEOPLE AND TEAMS |
64 |
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9 |
MOTIVATING PEOPLE TO HIGHER PERFORMANCE |
65 |
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Does Money Motivate? |
65 |
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Do People Motivate? |
65 |
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How does an Organization Provide a Motivating Environment? |
68 |
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Herzberg and Maslow Motivational Models Compared |
72 |
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Empowerment and Motivation |
74 |
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Recognition and Rewards |
75 |
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10. |
BUILDING HIGH PERFORMANCE TEAMS |
78 |
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Benefits of Cooperation and Teamwork |
78 |
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Barriers to High Performance Teams |
79 |
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The Four Stages of Team Development |
80 |
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High Performance Team Traits |
82 |
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Helping Work Groups Become Teams |
83 |
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11. |
HIRING, COACHING AND APPRAISING PERFORMANCE |
85 |
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Recruitment and Retention |
85 |
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The Manager as Coach and Counsellor |
86 |
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How to Coach for Optimal Performance |
89 |
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Developing and Supporting your Employees |
90 |
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Objectives of the Performance Appraisal |
92 |
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How to Prepare Properly for a Performance Appraisal |
93 |
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12. |
DEVELOPING A CULTURE OF CUSTOMER CARE |
96 |
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Success Management |
96 |
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Benefits of having Satisfied Employees and Customers |
97 |
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How to Develop a Culture of Employee and Customer Care |
99 |
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Effective Strategies for Customer Care |
100 |
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PART IV – LOOKING OUT FOR YOURSELF |
104 |
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13. |
BECOMING YOUR BEST |
105 |
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Inspiring and Motivating One’s Self |
105 |
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Putting the Extra Effort |
106 |
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Turning Personal Traits into Managerial Strengths |
107 |
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14. |
BUILDING YOUR NETWORK |
109 |
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Importance of Networking |
109 |
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How to Develop and Use your Networks |
109 |
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Investing in Relationships |
110 |
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15. |
CHARTING YOUR CAREER GROWTH |
111 |
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Improve your Prospects |
111 |
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How to Develop and Use your Networks |
112 |
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Continuous Learning and Development |
112 |
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Have a Vision of your Career Path |
113 |
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ABOUT THE AUTHOR |
115 |
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APPENDIX – Management and Leadership Survey |
116 |
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Bibliography |
121 |
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